Customer Care

“Here at The Mall Luton, we always work hard to give you the best shopping experience. Our Mall Team are on hand to give you any assistance you may require and our specially trained Ask Me Point team are always nearby to answer your queries, and help you locate lost property. Also, if you shop online at our retailers you can pick your goods up when it’s convenient to you, or return products bought online using the CollectPlus service. For further assistance, you can also visit the Mall Management Office situated on the Gallery Level”.

A message from Roy, Centre Director, The Mall Luton

WorldHost Recognition

The Mall Luton has gained national recognition for its outstanding  customer service after being awarded WorldHost Recognised Business status.

Job Vacancies

From time to time jobs are available in stores and within Mall Management in The Mall Luton. Please visit the Ask Me Point desk to find out more and pick up an application form or visit the job vacancy pages on this website for current job and recruitment opportunities.

The Mall Nursery & Crèche

The Mall Nursery & Crèche at The Mall Luton is a registered charity sited in The Mall since 1986. The centre offers a Nursery, Crèche, Drop In facility as well as a shoppers crèche and is located on The Gallery level next to the Management Office.

For further details contact 01582 458545.

Our Ask Me Point is located in Central Square. You can find Mall Management on the Gallery Level, next door to The Mall Nursery & Crèche.

Mall Management

Roy Greening
Roy Greening
Centre Director
Lavinia Douglass
Lavinia Douglass
Marketing Manager
Laura McCluskey
Head of Operations
Tracey Bateman
Business Performance Manager
Abbie White
Marketing & Admin Coordinator
Aidan Carey
Commercial Manager