Click and Collect

Click & Collect and Amazon Lockers

At The Mall we pride ourselves on offering convenient, local shopping. Shop online at our retailers and pick your goods up when it’s convenient to you, or return products bought online using the CollectPlus service at the Ask Me Point. You can also order online at and collect or return in the centre using our new Amazon Locker service.

Amazon Lockers

What are Amazon Lockers?

Amazon Lockers are self-service kiosks where customers can collect or return their Amazon parcels at a time that’s convenient for them.

Our Amazon Locker is named ‘tegan’ and located across from the Market Hall, next to New Look.


The CollectPlus service is available at The Mall Luton. When purchasing items from certain retailers online, simply choose the Click & Collect option and choose to have the item delivered to The Mall Luton. Collect+ will send you a collection code, which you should bring along with your ID to the Ask Me Point and collect your parcel.

How it Works

CollectPlus offers Click & Collect with over 90 brands, including John Lewis, Asos and House of Fraser. When purchasing your item from any of the eligible retailers, simply select the Click & Collect delivery option and choose to have the item sent to The Mall Luton.

  1. Buy online and choose CollectPlus as your delivery option. You can check participating retailers here.
  2. You’ll be emailed a collection barcode when your item arrives at The Mall.
  3. Take your code to the Ask Me Point at The Mall and collect your purchase.

Find out more about the CollectPlus service online at

Find out more about the CollectPlus service online at

Click and Collect Stores

The following stores at The Mall offer a click & collect service. Ask in store or visit their websites for more information.

WH Smith
TK Maxx
Tesco Express
Foot Locker
The Works
Max Spielmann
The Fragrance Shop
New Look
The Perfume Shop
The Post Office
River Island
The Body Shop
The Entertainer
H Samuel
JD Sports
Body Care
Untitled Design (6)